Visitors to our website
When you visit the https://www.jayva.co.uk domain, we use a third-party service called Google Analytics to analyse web user activity and identify behaviour patterns. We use this information to gain insights into the best and worst performing areas of our website in order to introduce improvements and make the user experience better for you.
Links to other websites
This privacy notice does not cover links from our website to other sites. We encourage you to read the privacy notices on any other websites you visit.
Subscribers of our communications
As an existing or previous Jayva UK Ltd client, we use your personal information to send Christmas cards via post. We also submit occasional emails about additional consultancy and training services you may benefit from, case studies demonstrating how law firms have undergone transformation resulting from our support, and hot topics and current developments affecting your sector.
Because of the casual and informative nature of our communications, we operate on the basis of legitimate interests. This means you don’t need to actively consent to receiving our news but you always have a choice. You can opt out by simply emailing us to request removal from our mailing list at firstname.lastname@example.org.
You can also update your personal information and communication preferences when they change. Again, just email us asking to review the data we hold on you using the same email address above.
People who call or email us
When you call the Jayva UK Ltd team, we only log your personal information or add your name to our subscribers list if you ask us to do so. When you email Jayva, we monitor content, including file attachments, for viruses or malicious software. Again, we only log your personal information or add your name to our subscribers list if you ask us to do so. None of this information will be shared with any other organisations.
People using our services
Jayva UK Ltd offers a wide range of consultancy and training support in order to help law firms work more efficiently, be it by implementing new software or bringing together people, processes and technology. Our services can be instructed on an ad hoc, ongoing or fixed term basis.
To deliver our services, we hold contact and account data on end users. This data is collated, stored and managed by our Managing Director, Nicola Moore-Miller, and Business Support Administrator, Alison Brown. Selected data is only shared with other Jayva employees as projects demand.
Data is stored in various systems including Outlook, LEAP, Moneypenny, Zoom, OneDrive and Xero , all of which are subject to robust cybersecurity measures such as restricted access, permission levels, encryption, firewalls and anti-virus protection. We also hold limited printed records in locked filing cabinets at our head office. The custodian of the key is Alison Brown.
We operate a clean desk policy to ensure sensitive and confidential data is kept safe. Security awareness training is given to new staff during induction and we have a range of HR policies which ensure all our employees fully comply with data protection requirements. These policies comprise a data protection policy, employee privacy notice, subject access request policy, and updated handbook and contracts of employment.
When you use our services, you can cancel your service agreement at any time and are given an easy way of doing this.
What’s our legal basis for processing your data?
As detailed in the ‘Subscribers of our communications’ section above, we believe we have a legitimate business need to store and process your personal information for some marketing purposes, whether you’re a client (on the basis that we can continue our professional relationship) or a prospective client (on the basis that we provide useful consultancy and training-related insights). As such, we’re operating under the legitimate interests lawful ground for processing. You always have a choice, though, and can opt out and update your personal information whenever your circumstances change.
In the UK, our data protection supervisory authority is the Information Commissioner’s Office (ICO). Read the ICO’s clarification on legitimate interests processing here:
As a data subject, you have certain rights as an individual which you can exercise in relation to the personal information we hold on you. These include the right to rectification and right to object, both of which we’ve already mentioned in the sections above.
There are other rights too such as the right of access, right to data portability and more. Read the ICO’s clarification on individual rights here: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights.
Should you wish to make a complaint about the way we process your personal information, you can contact the ICO here: https://ico.org.uk/concerns.
How to contact us
Our joint data controllers are Nicola Moore-Miller (Managing Director) and Alison Brown (Business Support Administrator) who are based at our head office in Cumbria. Contact us.
Changes to this privacy notice - We keep our privacy notice under regular review. This privacy notice was last updated on 16th July 2018.